DIGITAL TRANSFORMATION AND PUBLIC SERVICE DELIVERY: A STUDY OF FEDERAL ROAD SAFETY CORPS, LAGOS SECTOR COMMAND, OJODU, NIGERIA
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Date
2022
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Abstract
This study captioned Digital Transformation and Public Service Delivery: A Study
of Federal Road Safety Corps, Lagos State Sector Command, Ojodu intended to
interrogate the need for an information communication revolutionised bureaucratic
institution. The research was carried out on the Ojodu command of the Federal
Road Safety Corps in Lagos, State, Nigeria. Taking into cognizance the fact that
digital transformation has become a sin-qua-non for the efficiency of bureaucratic
agencies, this research became quite expedient. To enable us to interrogate the
stated research questions, structured questionnaires were distributed to one
hundred and ten (110) personnel of the agency. The population of this work
focused on staff members of the officer cadre who were 110 at the time of this
inquiry. While we utilised the Simple Random Technique to distribute the
questionnaires, the Pearson Products Moment Correlation Statistics was used in
testing the validity of the research hypothesis. The outcome of the thesis revealed
that there is a significant nexus between digital transformation and service delivery
of officers in Lagos State Sector Command, Ojodu. It was concluded that digital
transformation and public service delivery in FRSC, Lagos State Sector Command,
Ojodu should be a continuous exercise and officers who perform exceptionally
well should be motivated through rewards for outstanding performance. The study,
therefore, suggests that digital transformation needs to be encouraged in a bid to
enhance the performance of officers in FRSC Lagos State Sector Command,
Ojodu. This study observed that efficiency and effectiveness in service delivery
can be enhanced through digital transformation, and officers’ competencies is vital
for service delivery. The Federal Government of Nigeria should release adequate
funds for the digital transformation of not only in FRSC, bu other government
parastatals. In addition, Politicisation of digitalisation process among government
officials should be eliminated.